Refund policy

We have a 14-day return policy. This means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@studiozeroapparel.com. Please note that returns will need to be sent to the Netherlands and you are responsible for covering the return shipping costs.  

If your return is accepted, you will receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@studiozeroapparel.com.

European Union 14 day cooling off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Outside European Union cancellation policy
Orders made for customers situated outside of the EU do not have a cancellation window. This means that once your order has been placed, you can no longer cancel your order. Once you have received your order you may return it. Please note that returns will need to be sent to the Netherlands and you are responsible for covering the return shipping costs.  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you received the wrong item, we will replace your item without any additional costs to you. Please send us photos of the incorrect item and a description, and we’ll process a replacement for you as soon as possible. Include your order number in your communications with us so we can review the original order.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. After the new item has been purchased you will be refunded for the original item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@studiozeroapparel.com.